Shipped worldwide by our supplier partners, tracked. Plants in photographs are styling only.

M03 Help

Cancel an order

Use this page to cancel all or part of an order online. You will get an email confirming we have received your cancellation.

You can cancel an order within 14 days of delivery without giving a reason. If the order has not been dispatched yet, we cancel it and refund you in full. If it has already been dispatched, we send you the return address; see Returns & refunds for what we refund and who pays for the return.

Cancel online

Fill in the form and press Confirm cancellation. We record the date and time you sent it, and email you a confirmation straight away.

We use these details only to answer you, as described in our Privacy policy.

Other ways to cancel

After you cancel

If goods are on their way to you, please do not refuse the parcel: accept it and send it back to the return address we give you within 14 days. We refund within 14 days of receiving the goods or proof that you have sent them. If the order had not been dispatched, the refund is made within 14 days of your cancellation, usually much sooner.