Before you order
Do you sell plants, seeds or compost?
No. We sell the things around the plants: pots, tools, watering, storage, supports and labels. Plants and soil in our photographs are there for styling only. We do not sell plants, seeds, bulbs, soil, fertilisers, garden chemicals or electrical equipment.
Are the photographs of the exact product?
They show the product as listed. Terracotta, bamboo and ash wood are natural materials, so colour and grain vary from piece to piece. If what you receive does not match the description, you can return it at our cost.
Will terracotta survive frost?
Not reliably, and we make no frost claim for it. Unglazed clay takes up water, and water that freezes can crack it. Keep terracotta dry, raised off the ground, or indoors in freezing weather.
Will the tap connector fit my tap?
Our tap connectors are BSP threads (G1/2 and G3/4), used in the UK and most of Europe. US outdoor taps use garden hose thread (GHT), which is different; you would need a GHT-to-BSP adapter. The Pot & fitting guide shows how to check.
What do the load figures mean?
Where a plant stand, hook, organiser or wire kit lists a load, it is the figure the supplier gives, and it only applies under the condition written next to it. It is not a safety rating. Check the fence, wall or railing before you hang anything.
Prices and payment
Which currency will I pay in?
The one shown next to every price: US dollars, euros, pounds or Canadian dollars. You can change it at the top of the page. The amount at checkout is the amount charged. See Payment.
Are taxes and duties included?
No. Import duties, import VAT or GST and courier fees that your country charges on arrival are not included and are paid to the carrier. See Shipping & delivery for what to expect by region.
Delivery
Where does my order ship from?
From our supplier partners' warehouses, which may be outside your country. We do not run our own warehouse.
How long will it take?
Dispatch in 1–3 business days, then typically 7–20 business days to the US, UK, Canada and Europe, and up to 25 business days elsewhere. Every parcel is tracked.
Can my order arrive in more than one parcel?
Yes, if items come from different warehouses. Each parcel has its own tracking number and there is no extra charge.
After you order
Can I change or cancel my order?
Yes. Email us before dispatch to change it. You can cancel within 14 days of delivery on Cancel an order.
Something arrived damaged. What now?
Email support@amorconstruc.shop with a photo within 14 days. We send a replacement or refund you, including delivery, and you do not pay to send it back.
Do you have a shop I can visit?
No. We sell online only. Our registered office is an address for official post, not a shop or a returns point.