In short: you can cancel within 14 days of delivery for any reason, and return unused items within 30 days. We refund within 14 days of getting the item back (or proof you have sent it). Faulty, damaged or wrong items are always our cost.
Your right to cancel
If you live in the UK or the EU you have a legal right to cancel your order within 14 days of the day you (or someone you name) receive the goods, without giving a reason. If your order arrives in several parcels, the 14 days run from the day the last one arrives. We give customers in every other country the same right.
To cancel, use the online form on Cancel an order, email support@amorconstruc.shop, or send the model cancellation form below. You only need to tell us before the 14 days end.
Returning items after the 14 days
We accept returns of unused items in their original condition for up to 30 days after delivery. Tell us first by email so we can give you the return address; please do not send parcels to our registered office.
How to return
- Email support@amorconstruc.shop with your order number and the items you are returning.
- We reply within 1 business day with the return address. Returns go to our supplier partner's returns point, which may be in another country; we will tell you where before you post anything.
- Pack the items securely and send them within 14 days of telling us, with tracking. Keep the proof of postage.
- We refund you within 14 days of receiving the items, or of receiving proof that you have sent them, whichever is sooner.
What we refund
- The price of the items you return.
- The standard delivery charge you paid, if you return the whole order.
- Refunds go back to the payment method you used, in the currency you paid in. We do not charge a restocking fee.
You pay the cost of sending items back when you change your mind. As a guide, returning a small parcel with tracking usually costs between US$8.00 and US$25.00, depending on where you are and where it goes. Larger items such as storage boxes and furniture covers cost more to send. We may reduce a refund if an item has been used or handled more than you would need to check it in a shop.
Faulty, damaged or wrong items
If an item is faulty, damaged in transit or not what you ordered, email us with a photo within 30 days of delivery. We will send a replacement or give you a full refund, including delivery, and we pay any return postage. Often we will not need the item back.
If you are a consumer in the UK, the Consumer Rights Act 2015 gives you a 30-day right to reject faulty goods and, after that, the right to a repair or replacement and in some cases a refund. EU consumers have at least a two-year legal guarantee of conformity. These rights are in addition to this policy and are not affected by it.
Items we cannot take back
We cannot accept the return of marker pens once opened, for hygiene and leakage reasons, unless they are faulty. This does not affect your right to cancel before opening them.
Model cancellation form
Complete and return this form only if you wish to cancel the contract. You can copy it into an email to support@amorconstruc.shop.
To: AMOR CONSTRUCTION LTD, trading as AMOR, support@amorconstruc.shop
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: